Privacy Policy 

Welcome to LudoX (“we”, “our”, “us”).
We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.
This Privacy Policy describes how LudoX collects, uses, shares, and protects your information when you use our mobile application (the “App”).

By accessing or using LudoX, you accept the practices described in this Privacy Policy.
If you do not agree to this policy, or if you are under the age of 18, you must not use this App.

1. IMPORTANT NOTICE: 18+ AGE REQUIREMENT

LudoX is strictly intended for users who are 18 years of age or older.

By registering, accessing, or participating on LudoX, you affirm and guarantee that you meet the following conditions:

• You are at least 18 years old.
• You are legally capable of entering into binding agreements.
• Your participation is not prohibited in your jurisdiction under any applicable law.

If you are found to be below 18 years of age, we will:

• Immediately suspend or terminate your account.
• Delete all associated data.
• Deny you any right to participate in contests or withdraw winnings.

We reserve the right to ask for proof of age at any time.
Failure to provide satisfactory proof may result in account suspension or permanent ban.

2. Information We Collect

We collect information directly from you, automatically through your device, and through third-party partners.

a. Personal Information You Provide

When you register or use our services, we may collect:

• Full Name
• Mobile Phone Number
• Email Address (optional)
• Date of Birth (for age verification)
• Gender (optional)
• Profile Photo (optional)
• PAN Card Number, Aadhaar Number, or other ID (for KYC verification when required)
• Bank Account Details, UPI ID, or Wallet Details (for withdrawals)
• Communication records (when you contact our support team)

b. Information We Collect Automatically

When you use LudoX, we automatically collect:

• IP Address
• Device Information (model, manufacturer, OS version, unique device identifiers)
• Location Data (with permission)
• App Usage Statistics (pages visited, time spent, features used)
• Gameplay history, scores, transaction history

c. Information from Third Parties

We may receive additional information about you from:

• Payment service providers
• Verification services (for KYC)
• Advertising or marketing partners (for engagement analysis)

3. How We Use Your Information

We use your information to:

• Account Management: Create and manage your user account.
• Eligibility Verification: Confirm that you are 18+ and eligible to participate.
• Game Participation: Enable you to enter contests, track scores, and participate in games.
• Financial Transactions: Process deposits, withdrawal requests, and prize payments securely.
• Customer Support: Respond to your queries, complaints, and feedback.
• App Improvement: Analyze usage patterns to enhance app performance and user experience.
• Marketing Communication: Send promotional offers, updates, and game invitations (only if you opt-in).
• Fraud Prevention and Security: Detect, investigate, and prevent fraudulent transactions or gameplay.
• Legal Compliance: Fulfill legal, regulatory, and contractual obligations.

We ensure that your data is used fairly and transparently, without infringing your privacy rights.

4. Sharing and Disclosure of Information

We respect your privacy and share your information only in limited circumstances:

a. Service Providers

We may share data with:

• Payment processing companies
• Cloud storage providers
• KYC verification agencies
• Customer support tools
• Data analytics and marketing service providers

These partners are contractually bound to keep your data confidential and secure.

b. Legal Compliance

We may disclose your information to authorities:

• To comply with laws, regulations, legal proceedings, or court orders.
• To enforce our Terms of Service or protect our legal rights.
• To detect or prevent fraud, money laundering, or illegal activities.

c. Business Transfers

In case of a merger, acquisition, reorganization, or sale of assets, your personal data may be transferred. You will be notified of any such changes and your choices regarding your information.

5. Data Retention

We retain your personal data:

• As long as your account is active.
• As required for legal, accounting, or regulatory compliance.
• To resolve disputes, prevent fraud, and enforce our agreements.

Once the retention period ends, your personal information will be deleted or anonymized.

6. Data Security

We implement strong security measures to protect your personal data:

• Secure Socket Layer (SSL) encryption for data transmission.
• Encryption of sensitive information (like payment details).
• Regular security audits and vulnerability scans.
• Restricted access to authorized personnel only.
• Two-Factor Authentication (2FA) wherever applicable.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet is 100% secure.
Use of the app is at your own risk.

7. Your Rights and Choices

Depending on your jurisdiction, you may have rights to:

• Access, correct, or delete your personal data.
• Withdraw consent where processing is based on consent.
• Object to processing for marketing purposes.
• Request restrictions on processing.
• File a complaint with the data protection authority.

You may exercise these rights by contacting us at [Insert Support Email].

8. Opting Out of Communications

You can manage your preferences by:

• Adjusting notification settings inside the app.
• Unsubscribing via links in promotional emails.
• Contacting support to opt out manually.

Please note that even if you opt out of marketing communications, you may still receive essential transactional or account-related communications.

9. Children’s Privacy

We do not knowingly collect personal data from children under 18.

If we learn that we have collected personal information from an individual under 18 without verification of parental consent, we will take immediate steps to delete the information and terminate the account.

Parents or guardians who believe that their child has provided us with personal data can contact us at jfaams@gmail.com

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in our services
• Legal and regulatory requirements
• Technological advancements

When we update, we will revise the “Effective Date” at the top.
We encourage users to periodically review this page for any changes.
Significant changes will be communicated via app notifications or email.

12. Contact Us

For questions, concerns, or feedback regarding this Privacy Policy:

📧 Email: jfaams@gmail.com
📞 Phone: 9999231551